daya 9's Privacy Policy

1 Background Information and Scope of Application

This Privacy Policy ("Policy") is issued on behalf of the daya 9 platform ("we", "our", "platform") and applies to all services provided through the daya-9.cam website. When you ("user", "you") visit our website, open an account, or use any of our services, the terms of this Policy apply to you automatically.

This Policy is an integral part of our Terms and Conditions. Both documents should be read and understood together, as they are related and complement each other. Continuing to use our services means you have agreed to all the terms of this Policy.

2 Information We Collect

To register an account and provide services on daya 9, we collect the following types of information:

2.1 Identity Information

• Full name and date of birth
• National ID card or passport number (for identity verification)
• Email address
• Mobile number
• Current address

2.2 Financial Information

• Mobile banking account details (bKash, Nagad, Rocket, Upay)
• Bank account details (for bank transfers)
• Transaction history and amounts
• Deposit and withdrawal records

2.3 Usage Information

• Login time, date, and IP address
• Device and browser type
• Gaming history and betting activity
• Session duration and platform activity

3 How We Collect Information

We collect information in several ways. Through direct means, your information is collected directly when you fill in a registration form, make a deposit or withdrawal, contact customer support, or use any of our services.

Through automated means, your browsing activity, clickstream data, and device-related information are automatically logged via our server logs, cookies, and similar technologies. This information is primarily used to maintain platform security and improve service quality.

Through third parties — such as identity verification service providers or payment processing partners — we may receive limited information where necessary, but only within the applicable legal framework.

4 Purpose of Using Information

daya 9 uses your information only for specific and legitimate purposes. We never use your information for unnecessary or unrelated activities.

4.1 Service Delivery and Operations

• Account creation, verification, and management
• Processing deposits and withdrawals
• Providing betting and gaming services
• Issuing bonuses and promotions

4.2 Security and Fraud Prevention

• Preventing unauthorized access to accounts
• Detecting financial fraud and suspicious activity
• Complying with anti-money laundering regulations

4.3 Communication and Support

• Customer service communication (via live chat and email)
• Sending important account-related notifications
• Assisting with technical issue resolution

4.4 Service Improvement

• Analyzing and improving user experience
• Planning new services and features
• Monitoring platform performance

5 Data Storage and Security

Keeping your personal information secure is our priority. daya 9 uses SSL encryption technology to protect all data transmissions. Information is stored in encrypted form on our servers and only authorized staff have access to the data they need.

We follow the security measures listed below:

• All data transfers secured with SSL/TLS encryption
• Password hashing and salting techniques applied
• Regular security audits and vulnerability assessments
• Two-factor authentication (2FA) available
• Automated alerts for detecting suspicious activity

Your information will be retained for as long as your account is active or as needed to provide services. After an account is closed, certain information may be kept for a defined period to meet applicable legal or regulatory obligations.

6 Sharing Information with Third Parties

daya 9 does not sell your personal information to third parties. However, for operational purposes, information may be shared in limited cases with the following parties:

6.1 Payment Service Providers

For processing deposits and withdrawals, necessary transaction details are shared with mobile banking service providers such as bKash, Nagad, Rocket, and Upay. This sharing is governed by strict contractual terms.

6.2 Identity Verification Services

To prevent fraud and confirm identity, limited information may be shared with approved verification services, but only to fulfil KYC (Know Your Customer) requirements.

6.3 Legal Obligations

Where required by court order, a lawful request from a government authority, or applicable law, we are obliged to provide information to the relevant authorities. In such cases, we will only supply the information legally required.

6.4 Game Providers

Our game providers — including Pragmatic Play, PG Soft, JILI, Evolution, and Spribe — may process the minimum technical information necessary to operate their gaming software. This is part of ensuring game fairness and functionality.

7 Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on the daya 9 platform. Cookies are small text files stored in your browser.

7.1 Essential Cookies

These cookies are necessary for the core functions of the website. They are used to maintain login sessions, perform security checks, and temporarily hold form data. Disabling these cookies may prevent the website from working properly.

7.2 Analytical Cookies

Analytical cookies are used to understand how users interact with the platform. The data collected through these cookies is generally anonymous and helps improve service quality.

You can manage cookies through your browser settings. However, disabling certain cookies may limit the functionality of the platform.

8 Your Rights

As a daya 9 user, you have the following rights regarding your personal information:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: If any of your information is incorrect, you may request that it be corrected.
• Right to Erasure: In certain circumstances, you may request that your information be deleted; however, if legal obligations exist, complete deletion may not always be possible.
• Right to Restrict Processing: In certain cases, you may ask us to limit the processing of your information.
• Right to Data Portability: You may request to receive your personal information in a structured format.
• Right to Object: You may object to your information being used for specific purposes.

To exercise any of these rights, contact us via our 24/7 live chat support or by email. We will respond to your request as soon as possible, generally within 30 working days.

Our Responsible Gaming Policy also contains detailed information on your rights regarding control over your account and activity.

9 Protection of Minors

The daya 9 platform is intended solely for adults aged 21 or over. We do not intentionally collect any personal information from individuals under the age of 21.

We verify age during the registration process. If we become aware that a minor has opened an account by providing false information, that account will be closed immediately and any collected information will be deleted. Any parent or legal guardian who reports that their minor child has an account will receive a prompt response from us.

10 Policy Changes and Contact

daya 9 may update this Privacy Policy from time to time. If significant changes are made, we will publish a notice on the platform and the "Last Updated" date at the top of the Policy will change. For major changes, registered users will be notified directly by email.

Continuing to use the platform after an update means you have accepted the revised Policy. We therefore recommend reviewing this page regularly.

10.1 Contact Information

If you have any questions, complaints, or requests regarding this Privacy Policy, please contact us:

• Live Chat: 24 hours a day, 7 days a week (Bengali and English)
• Email: [email protected]

To learn more about us, read our About Us page. Our Frequently Asked Questions (FAQ) section may also be helpful for further questions about any aspect of this Policy.