daya 9 Terms and Conditions

1 General Provisions

These Terms and Conditions ("Terms") apply to the daya 9 platform and all its services. By accessing the platform, creating an account, or participating in any gaming activity, you agree to abide by these terms. If you do not agree with any part of these terms, please refrain from using the service.

daya 9 reserves the right to change these terms at any time. Continuing to use the platform after any changes means you have accepted the updated terms. These terms will be interpreted in accordance with applicable laws of Bangladesh.

These terms may be available in both English and Bengali; however, in case of any ambiguity, the Bengali version will be considered final. For more detailed information about daya 9, you can read our About Us page.

2 Account Registration

To create a valid account on daya 9, you must provide accurate and complete information. The following conditions apply at the time of registration:

• Each person may operate only one account. Multiple accounts by the same person are strictly prohibited.
• The name, date of birth, and mobile number provided at registration must be verifiable and accurate.
• The security of your username and password is entirely the account holder's responsibility. Passwords should not be shared with anyone.
• Any changes to account details must be reported to daya 9 promptly.
• Registering with false or incomplete information may result in account cancellation and the holding of deposited funds.

2.1 Identity Verification (KYC)

Before processing a withdrawal or after certain limits are exceeded, daya 9 may request a government-issued ID and related documents for identity verification. Delay or refusal to provide documents may result in temporary account suspension.

3 Age and Eligibility

All gaming and betting services on daya 9 are for persons aged 21 and above only. No one under the age of 21 may create or operate an account on this platform.

• Providing a false age at registration will result in immediate account cancellation and forfeiture of all balances.
• To protect minors, daya 9 may request proof of age documents when necessary.
• Participation on this platform is voluntary and must comply with applicable local laws.

4 Deposits and Withdrawals

Transactions on daya 9 can be made through simple and convenient methods. The following rules apply to all deposits and withdrawals:

4.1 Deposit Terms

• The minimum deposit amount is ৳100, which applies to all payment methods.
• Accepted payment methods: bKash, Nagad, Rocket, Upay, and bank transfer (including major commercial banks such as BRAC Bank, Dutch-Bangla Bank, and Islami Bank).
• Deposits from third-party accounts are not accepted. The source of the deposit must belong to the account holder.
• In the case of suspicious transactions, daya 9 reserves the right to hold or reject deposits.

4.2 Withdrawal Terms

• The minimum withdrawal amount is ৳800.
• Withdrawal methods are the same as deposit methods: bKash, Nagad, Rocket, Upay, and bank transfer.
• Withdrawals generally take between 15 minutes and 2 hours to process.
• Funds received as a bonus must meet the specified wagering requirements before withdrawal.
• Withdrawals from unverified accounts may be delayed.

5 Bonuses and Promotions

daya 9 offers various bonuses and promotional offers for its members. While each bonus has its own terms, the following general rules apply to all:

5.1 Welcome Bonus

100% bonus on the first deposit, up to ৳10,000. For example: depositing ৳1,000 gives you ৳1,000 in bonus, bringing your total balance to ৳2,000, and you must wager ৳1,000 × 20 = ৳20,000 before withdrawing the bonus.

5.2 General Bonus Terms

• Each bonus may only be claimed once, unless specifically stated otherwise.
• After claiming a bonus, the specified wagering requirements must be met before making a withdrawal.
• There may be a maximum bet limit on wagers placed with bonus balance.
• If bonus abuse is found, the account will be cancelled and the bonus forfeited.
• A bonus can never be claimed directly as cash — it can only be withdrawn after the wagering requirements are met.
• If a bonus is offered for a limited time, it will be cancelled if not claimed within the specified period.

5.3 VIP Program

daya 9's VIP program is divided into three tiers: Bronze, Silver, and Gold. Bronze members receive up to 0.3% cashback on weekly net losses; Silver members receive up to 0.5%; and Gold members receive up to 0.8% cashback. Example: if a Silver member's net loss in one week is ৳20,000, they will receive ৳20,000 × 0.5% = ৳100 in cashback. Cashback is calculated weekly and credited to the account.

6 Gaming Rules

The daya 9 platform offers various types of games including slots, live casino, and sports betting. While each game has its own rules, the following general rules apply to all:

• The outcome of each game is determined by a Random Number Generator (RNG) and no external interference is possible.
• If a round is incomplete due to a technical error, daya 9 will determine the result according to server logs.
• If the internet is disconnected during a game, the bet amount may be lost — the platform is not liable for this.
• Winnings obtained by exploiting a software error or bug will not be considered valid.
• In sports betting, if an event is cancelled, the bet amount is generally refunded, though separate rules may apply in specific cases.
• Placing bets from multiple accounts on the same event or syndicate betting is strictly prohibited.

6.1 Betting Limits

daya 9 sets minimum and maximum bet limits for each game or market. These limits may vary by game or market and may be changed at any time.

7 Account Suspension and Closure

daya 9 reserves the right to temporarily suspend or permanently close an account for any of the following reasons:

• Registering with false information or non-cooperation with KYC verification.
• Operating multiple accounts, or multiple accounts from the same device or network by two members of the same household.
• Bonus abuse, multi-accounting, or attempting to defraud the system.
• Suspicion of money laundering or illegal activity.
• Inappropriate behaviour toward platform staff or other members.
• If requested by the member, self-exclusion will be applied under the responsible gaming policy.

If an account is closed, the remaining balance (if valid) will be returned, but bonus balance may be forfeited.

8 Technical Issues and Liability

daya 9 always strives to ensure platform reliability. However, the platform's liability will be limited in the following situations:

• If the service is temporarily unavailable due to server maintenance or unplanned technical outages.
• If a game or bet is incomplete due to the user's internet connection being lost.
• If a transaction is delayed due to a third-party payment processor failure.
• If the service is disrupted due to force majeure or unforeseeable circumstances.

daya 9 reserves the right to correct payouts that were incorrectly displayed or calculated as a result of a software error. Such erroneous rewards are not final.

9 Personal Data and Privacy

daya 9 collects, stores, and processes users' personal data. Details on how this information is managed can be found in our Privacy Policy, which forms an integral part of these terms.

• Personal data is used for identity verification, fraud prevention, and fulfilling legal obligations.
• Data is shared with third parties only when required by law or for payment processing purposes.
• All transactions are secured through SSL encryption.

10 Responsible Gaming

daya 9 places the highest importance on responsible gaming. This platform is intended for ages 21+ and for entertainment purposes. Various protective measures are in place to ensure that gaming does not cause personal or financial harm.

• Members can set daily, weekly, or monthly deposit limits for themselves.
• A temporary break (cooling-off) or self-exclusion request can be made when needed.
• If you feel you are losing control of your gaming, contact us for support.

For detailed guidance on responsible gaming, the self-exclusion process, and support information, visit our Responsible Gaming Policy page.

11 Changes to Terms

daya 9 may change, amend, or remove any part of these Terms and Conditions at any time. The following process is followed for changes:

• Members will be notified in advance of significant changes via the platform or their registered email.
• If a member continues to use the service after updated terms take effect, they are considered to have accepted the new terms.
• If a member objects to any changes, they may request that their account be closed.

The date of the most recent update is displayed at the top of this page. Previous versions are kept on record, but the current version is the one in effect.

12 Contact and Support

If you have any questions about these Terms and Conditions or wish to make a complaint, please contact the daya 9 support team. Support is available seven days a week, twenty-four hours a day in both Bengali and English.

• Live Chat: Log in to the platform and chat directly at any time.
• Email: [email protected]

For answers to common questions, you can also visit our Frequently Asked Questions (FAQ) page — it covers the most common questions about accounts, payments, and bonuses.